Thank you for giving us the opportunity to clarify in regards of the prices of Gardenia products.
We would like to take this opportunity to explain to the customer that the overall cost of the Gardenia products consists of not only distribution cost, but a large portion of our production cost is made up of raw material, operating, labour, utility and other related costs.
With this, the impact of the dip in petrol prices in January 2015 is incomparable to the increased in raw material costs due to the increase incurred in foreign exchange, salary increases, the rising cost of utilities (as the rate remains as per previous increase) and so on.
Therefore, it saddens us to inform that we are forced to maintain the price of our products at this time. For any further information, please contact us at 1-800-88-3228 or email to firstname.lastname@example.org.